Refund policy
Refund Policy
Refund Policy
Last updated: April 24, 2025
Returns & Eligibility
We accept returns only for items that are defective, damaged, or incorrect upon arrival.
To be eligible for a return:
- The issue must be reported within 30 days of delivery
- The item must be in its original condition and packaging
- Proof of purchase is required
Returns are only accepted for orders within the United States.
We do not accept returns for:
- Change of mind
- Used items
- Normal wear and tear
How to Start a Return
To start a return, please contact us at
info@kelvana.com
Once your request is reviewed and approved, we will provide you by email with instructions on how and where to return your item.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care/beauty products (for hygiene reasons)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at
info@kelvana.com