Refund policy

Refund Policy
Last updated: August 4, 2026

Returns & Eligibility

We accept returns for change of mind, as well as for items that are defective, damaged, or incorrect upon arrival.

To be eligible for a change-of-mind return:

  • The request must be made within 30 days of delivery
  • The item must be unused, unopened, and in its original packaging
  • Proof of purchase is required
  • Return shipping costs are the customer's responsibility, and the customer assumes responsibility for the item until it is received back by us

To be eligible for a defective, damaged, or incorrect item return:

  • The issue must be reported within 30 days of delivery
  • Proof of purchase is required
  • We cover the cost of return shipping for these returns

Returns are only accepted for orders within the United States.

We do not accept returns for:

  • Used or opened items (except where defective, damaged, or incorrect)
  • Normal wear and tear
  • How to Start a Return

To start a return, please contact us at
info@kelvana.com

Once your request is reviewed and approved, we will provide you by email with instructions on how and where to return your item, along with details on who covers the shipping cost based on your return reason.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it at no cost to you.

Non-Returnable Items

For hygiene reasons, we do not accept returns on the following once opened or used:

  • Personal care/beauty products

We also do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at
info@kelvana.com